Complaints Procedure

We place great emphasis on meeting and, whenever possible, exceeding our patients’ expectations. We try to ensure that all patients are pleased with their experience of our service and we take any concerns a patient may have very seriously.

If you have a concern regarding any aspect of your care, please let us know. We will do all that we can to resolve it to your satisfaction, both promptly and professionally.

Our aim is to respond to patients’ concerns in a caring and sensitive way.


Parliamentary and Health Service Ombudsman

Millbank Tower, Millbank, London, SW1P 4QP Tel: 0345 015 4033
www.ombudsman.org.uk


Dental Complaints Service

www.dentalcomplaints.org.uk


Care Quality Commission

Citygate, Gallowgate, Newcastle upon Tyne, NE1 4PA
Tel: 03000 616161
www.cqc.org.uk/contact-us


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